How can we help?

For account, letter delivery, notification or privacy questions, email [email protected]. You do not need to sign in to contact us by email.

If you can sign in, use Help & Info → Help to open a support ticket and view replies.

Letters and notifications

Letters normally arrive four hours after sending. The illustrated journey represents delivery time, not live location tracking. For iPhone alerts, allow notifications in iPhone Settings and enable Phone push notifications in PenPal Settings. Email and phone alerts have separate controls.

Safety and reports

Use the member or post menu to Block or Report. For a delivered letter, use the letter’s report option and read the consent explanation before sharing it for review. PenPal is for adults aged 18 or older and is not an emergency service.

Account and privacy

You can edit your profile, export your data and request account deletion in Settings. If you cannot access your account, email us for help. Read our Privacy Policy for details about data handling.

What to include

Describe the problem, the screen where it happened, and your device/app version. Include a screenshot only if needed and remove private content first. Never send passwords, one-time codes, payment details or another member’s private letters.

සිංහලෙන් උදව්

ගිණුම්, ලිපි, notifications හෝ පෞද්ගලිකත්වය ගැන [email protected] වෙත email කරන්න. Login විය හැකි නම් Help & Info → Help භාවිත කරන්න. Passwords හෝ OTP එවන්න එපා.